Privacy & Cookies Policy

Welcome to the website of Kokasemera Country Villa. We value your interest in our property. The protection of the personal data you entrust to us is our priority, and we want you to feel safe when you visit our website or use our online services. It is important to us that you are fully informed about the personal data we collect during the processing of online offers and services, and how we use it.

Processing of Personal Data

Visiting our Website
We record and store your computer's IP address to send the content of our website to your device (e.g., texts, images, and downloadable files) in accordance with Article 6(1)(b) of the GDPR. We also process this data to identify and report any misuse. The legal basis in this case is Article 6(1)(f) of the GDPR. In this context, it is in our interest to ensure the proper functioning of our website and business operations. If we process your data as described above to ensure the functionality of our website, you are technically required to make this data available to us for the site to work.

Other Purposes
We also process personal data that you voluntarily provide, for example, when making an inquiry or contacting us via our contact form. The legal basis in this case is Article 6(1)(b) of the GDPR. The data we process in this context includes user contact details to the extent necessary for the purposes specified in this privacy statement. Without this data, we cannot process your request. If you have consented to the processing of personal data in accordance with Article 6(1)(a) of the GDPR, you can withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

Provision of Data to Third Parties
We may use service providers who process data on our behalf (e.g., for email marketing or customer support). In these cases, information is transferred to third parties to enable further processing. External service providers are carefully selected and monitored to ensure adequate data protection. These providers are bound by our instructions and applicable data protection laws. We do not sell your data to third parties.

Security
We implement appropriate technical and organizational measures to protect all personal data against accidental or intentional manipulation, loss, destruction, or access by unauthorized persons. Secure encryption processes are used during data transmission.

Cookies

To make our website user-friendly and tailor its operation to your needs, we use cookies. A cookie is a small file stored locally on your computer when you visit a website. Cookies allow us to analyze the use of our website. They do not contain personal data that identifies you on third-party websites.

We use the following types of cookies:
Essential Cookies
These cookies are necessary for the functioning of our website (e.g., secure logins, reservation processing).
Functional Cookies
These help us save your selected settings (e.g., language preferences) to improve your experience.
Performance / Statistics Cookies
These collect information about how you use our website (e.g., browser type, pages visited) to help us improve performance. This data is aggregated and anonymous.

You can accept or reject cookies by changing your browser settings. Note that rejecting cookies may limit the functionality of our website.

Google Universal Analytics

This website uses Google Universal Analytics, a web analytics service provided by Google, Inc. Information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. We use this information to evaluate website activity and improve our services. You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once the retention period expires, data is securely deleted or anonymized.

Your Rights

Right of Access
You have the right to request information about the personal data we hold about you.
Right to Rectification
You have the right to request the correction of inaccurate personal data.
Right to Erasure
You have the right to request the deletion of your personal data under certain conditions.
Right to Restriction of Processing
You have the right to request that we restrict the processing of your data.
Right to Data Portability
You have the right to receive your data in a structured, machine-readable format.
Right to Object
You have the right to object to the processing of your data based on legitimate interests.

Contact Details of the Operator:

Kokasemera Country Villa
Kigarama, Kiko
Fort Portal, Western Region, Uganda

Email: [email protected]
Phone: +256 705 406117